FAQ's
I loved my previous Kingsdown mattress, but it is discontinued now. What new model will be best for me?
Take the guesswork out of mattress shopping! Our advanced process is designed to gather your unique physical data - such as height, weight distribution and pressure points - and determine the best mattress for your body. Please use our bedMATCH diagnostic tool to determine what type of Kingsdown is best for you https://kingsdown.com/bedmatch/
How long will it take to receive my new mattress?
Each Kingsdown mattress is hand crafted and takes 5-10 business days to create. Once your mattress has been finished, your new mattress will ship to a local final delivery center. Once it is received by the final delivery center, they will contact you to arrange an appointment that is convenient for you. Orders typically take 2-3 weeks to deliver from the time they are placed to the time they are delivered, but we are unable to guarantee a delivery date.
I placed an order and looking for an update on ETA?
- Mattresses:
- Each Kingsdown mattress is hand crafted and takes 5-10 business days to create. Once your mattress has been finished, your new mattress will ship to a local final delivery center. Tracking will be emailed to you once your mattress is received by the final delivery center. If it has been over 12 business days since you placed your order please reach out to us and a member of our team will be happy to provide an update.
- Accessories
- All of our sleep accessories are ready to ship within 5 business days. Tracking will be emailed to you as soon as it is available. If it has been over 5 business days since you placed your order please reach out to us and a member of our team will be happy to provide an update.
Where can I find a local retailer if I want something different than your online assortment?
While our online assortment features mattresses that fits every sleep profile, we realize you may be looking for something else. Please use our Retail Locator and enter your zip code to find the nearest authorized retailer near you https://kingsdown.com/find-a-kingsdown/
Can I try out one of your online mattresses in a local store near me?
Our online assortment is only available through our website and select online partners. While we cannot offer the ability to try a mattress in a retail store, we’re certain you’ll love your new mattress.
We are proud to offer a 100-night sleep trial for all mattresses sold on https://kingsdownmattress.com/ . If you’re not completely satisfied, you may exchange or return your mattress within 100 calendar days, from the date of delivery, free of charge. To qualify for this offer, all mattresses must be clean and undamaged. Damage includes, but is not limited to: stained fabrics, punctures, rips, tears, abrasions or burns.
I have a question regarding my warranty?
- If you would like to register your new Kingsdown or download a copy of your warranty please visit our Customer Care information https://kingsdown.com/customer-care/
- All inquiries and questions regarding your Kingsdown warranty will be handled directly by our Warranty Support Team:
- For US customers: Tuesday - Friday at warranty@kingsdown.com or if you prefer to call, they are available between the hours of 10:00 am - 2:00 pm EST at 1-800-800-1353
What is included in your free shipping offer?
White Glove Service includes transportation and mattress delivery to the room of your choice. Standard service does not include removal of existing mattress but may be added for an additional fee of $79. Due to mandated restrictions, we are unable to offer in-home set ups in some cities and states. Our premium white glove service agents will contact you directly to arrange factory-direct shipping to your home. A certified, professional team will arrive with your new sleep set, and you’ll enjoy the superior service that you deserve and expect from Kingsdown.
Do you ship your online assortment to Canada?
Currently we only ship our online assortment within the United States. Shipping is only available to the contiguous U.S., with the following exclusions: California, Connecticut, and Rhode Island. Alaska and Hawaii also excluded.
